View accounting and payroll portals for employers and employees below. Having trouble finding something or logging in? Check out the FAQs at the bottom of the page!
The following Q&As address navigating the Client Center, what to do if issues arise, & finding additional client resources. Still have questions? That's what our great customer service is for! Contact your dedicated accountant or payroll specialist with any issues not addressed here.
In iSolved, under "Employee Management", then "Employee Maintenance", then "General", there is a self-service email box. Enter the employee's email, check the "Enable self-service access" box, and press "Save". The registration email will come from csiaccounting@myisolved.com.
If you're still having issues or have questions about the Employer on the Go portal, please contact your dedicated payroll specialist to walk you through it.
For iSolved, watch this instructional video!
If you're still having issues or have questions about the Employer on the Go portal, please contact your dedicated payroll specialist to walk you through it.
For iSolved, watch this instructional video!
If you're still having issues, please contact your dedicated payroll specialist to walk you through it.
Generally, a username is their email address, and their password can be reset by clicking "Forgot Password."
However, if there are still issues, you (the employer) should contact your dedicated payroll specialist on behalf of your employee.
It's against our policy to work directly with our clients' employees. This is because we can't verify the identities of all of the employees of every client, so there are privacy and security concerns. We want to keep your data safe!
Our preferred method (the most secure and accurate method) is to log into your payroll portal to enter your employees' hours, then preview and approve them.
Watch this video for instructions!
The other method is to email spreadsheets to your dedicated payroll specialist so they can import it into the system. There would be a data entry fee for this optional service.
For iSolved, watch this instructional video!
In iSolved, look in your reports for Leave Accruals Report.
In Employer on the Go, look in your reports for Paid Time Off Detail Report.
The law requires new hire (plus rehire and returning-to-work) reporting, and we will handle it for you. It allows us to avoid errors and get everything properly submitted. Since there is additional paperwork that your payroll specialist must process, there is an additional fee associated with this.
Aside from new hire reporting, you and your employee will need to complete these forms:
First, double-check with the employee (via phone call or face-to-face) to make sure it's a legitimate setup or change. Be wary of common payroll scams.
Then, use our Employee Direct Deposit Authorization Form and submit it to your dedicated payroll specialist.
Download and print free federal labor law posters here.
For state posters:
See the status of your federal refund here.
For your state refund:
Make your federal payments here.
For your state payments: